Refund and Return Policy
Introduction
At Horizon FX we value our customers and strive to provide exceptional
digital solutions. Our refund and return policy outlines the terms and
conditions for refunds, returns, and cancellations.
Payment and Refund Terms
We operate on a payment schedule agreed upon during contract signing.
Refunds are considered on individual circumstances and services rendered.
Service Initiation and Timelines
Our services begin promptly after receiving the initial payment. Project timelines are communicated clearly during initiation.
Cancellation and Refund Scenarios
● Project Initiation Delay: Full refund if we fail to commence the project within the stipulated time frame.
● Incorrect Information: Refund considered on a case-by-case basis if services are hindered due to incorrect client information.
● Project Cancellation: Partial refund after deducting costs associated with project planning and preparatory work if canceled before work begins.
Unsatisfactory Services and Revisions
We offer revisions and modications to address concerns. If services still
don’t meet expectations after reasonable revisions, a partial refund may be
considered.
SEO and Marketing Services Refund
We don’t offer refunds or money-back guarantees for SEO services due to
the unpredictable nature of search engine algorithms.
Chargebacks and Suspensions
In case of a chargeback or payment dispute, associated services will be
temporarily suspended without prior notice. An AED500 chargeback fee
applies, and outstanding balances must be settled before service
restoration.
Billing and Contract Terms
Our services are billed based on project scope and agreed-upon terms.
Refunds for contract cancellation are considered in accordance with
cancellation terms outlined in the contract.
This policy ensures transparency, professionalism, and client satisfaction. By
adhering to these guidelines, we aim to maintain productive collaborations
with our valued clients.
Address for Returns
Office Location
4003, Aspin Commercial Tower, SZR Dubai.